Complaints and Concerns
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Complaints and Concerns

From time to time parents, and others connected with the school, will become aware of matters which cause them concern. In this section of the site we help by outlining the appropriate steps should be taken if a concern or complaint arises, and how we deal with these issues.

From time to time parents, and others connected with the school, will become aware of matters which cause them concern. To encourage resolution of such situations the Governing Body has adopted the “Northamptonshire Model Complaints Procedure”.

This procedure is devised with the intention that it will:

  • Usually be possible to resolve problems by informal means
  • Be simple to use and understand
  • Be non-adversarial
  • Provide confidentiality
  • Allow problems to be handled swiftly
  • Address all the points at issue
  • Inform future practice so that the problem is unlikely to recur

You can also obtain this information from the School Office or from the Clerk to the Governing Body.

S5 Box

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